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How to Deactivate HDFC FASTag and Remove It from Your Vehicle
Step-by-step guide to deactivate HDFC FASTag, remove sticker, and claim refund.
If you’re planning to switch to another bank’s FASTag, have multiple FASTags on your car, or recently sold your vehicle, deactivating your old FASTag is essential. Under the “One Vehicle, One FASTag” rule by NHAI, you cannot use two FASTags for the same vehicle. Here’s a complete, updated guide to closing your HDFC Bank FASTag safely and getting your refund.
Why Deactivate HDFC FASTag?
You may need to deactivate your HDFC FASTag for reasons such as:
Switching to another bank’s FASTag.
Avoiding double charges if multiple FASTags are active.
Claiming the refundable security deposit.
Vehicle sale or transfer (to prevent misuse by the new owner).
Also read→
Update FASTag KYC Now to Avoid Blocking and Fines Instantly
How to Deactivate HDFC FASTag
HDFC Bank offers multiple ways to close your FASTag. Use the method most convenient for you:
1. Customer Care Helpline
Call 1800-120-1243 (toll-free FASTag helpline).
Provide details: Registered mobile number, vehicle number, and FASTag ID.
Request “FASTag deactivation/closure.”
You’ll get a confirmation SMS after processing.
2. Email Request
Send an email to fastag.support@hdfcbank.com from your registered email ID.
Include details: Customer ID / Wallet ID, vehicle number, and tag number.
Mention reason (e.g., switching bank, refund request, vehicle sale).
HDFC team will verify and process the closure, usually within 7 working days.
3. HDFC FASTag Portal
Log in to the HDFC FASTag portal.
Go to Service Requests → Tag Closure.
Select the vehicle/FASTag you want to close.
Submit the request and confirm with OTP.
You’ll get a closure confirmation on SMS and email.
4. HDFC Mobile Banking App (if linked)
Log in to the HDFC app.
Navigate to the FASTag section → Manage FASTag → Close FASTag.
Follow the on-screen steps and confirm.
(Note: Branch visits are no longer the primary method; online and helpline-based processes are faster and widely used.)
Also read→
All FASTag Types in India for Hassle-Free Toll Payments
Refund of Balance and Security Deposit
Once the tag is closed, your unused wallet balance + refundable security deposit will be returned.
Refund is usually processed to your linked bank account within 7–15 working days.
In case of vehicle sale, always close the tag before handing it over to the new buyer to avoid toll charges.
Removing the FASTag Sticker from Your Vehicle
Peel off the FASTag sticker carefully from the windshield.
If adhesive remains, use warm water or mild glass cleaner.
Do not try to reuse the tag—it becomes invalid once deactivated.
Important Points to Remember
Always deactivate your old FASTag before applying for a new one with another bank.
Multiple FASTags on the same vehicle can cause double toll deductions.
Keep your registered mobile number and KYC details updated with HDFC to ensure a smooth closure.
In case of disputes, raise a complaint via the HDFC FASTag portal or call the helpline.
FAQs on HDFC FASTag Deactivation
Q1. How long does it take to deactivate HDFC FASTag?
Usually 7 working days, but in some cases up to 15 days.
Q2. Will I get a refund after closing my FASTag?
Yes, your security deposit and unused balance are refunded to your linked account.
Q3. Can I transfer my HDFC FASTag to another car?
No, FASTag is vehicle-specific. You must close the old one and apply for a new FASTag.
Q4. What happens if I don’t close my FASTag after selling my vehicle?
Toll charges will continue to be deducted from your wallet, even if the new owner uses the vehicle.
Final Word
Deactivating your HDFC FASTag is a simple process if you follow the correct steps. Use the helpline, email, or portal to close your tag and claim your refund. Always make sure only one active FASTag is linked to your vehicle to avoid double charges and compliance issues.
Disclaimer: Information is accurate as of August 2025. Please verify the latest process on the official HDFC FASTag portal or customer care before proceeding.
