FASTag Deducted Twice? How to Get Refund Within 48 Hours in India

FASTag has made toll payments quick and smooth. You no longer need to stop and pay cash. But many drivers now face a common problem: money gets deducted twice for the same toll crossing.

This can be confusing and annoying, especially when you are not sure what went wrong. The good news is that in most genuine cases, you can get your money back within 48 hours if you follow the right steps.

This guide explains everything in simple language.

Why Does FASTag Get Charged Twice?

Double deduction usually happens because of small technical problems at toll plazas. Some common reasons are:

Slow Internet or System Delay

Sometimes the toll system does not update properly. When this happens, it may charge your FASTag again.

Manual and Automatic Scanning Together

At crowded toll booths, staff may scan your tag manually while the machine also scans it. This can create two payments.

Barrier Does Not Open

If the gate does not open after scanning, drivers often stop or reverse. When they move again, the system may charge them once more.

Lane Confusion

When vehicles move between lanes at the last moment, the tag may be detected by more than one reader.

Data Upload Problems

Some toll plazas send data later. During this time, duplicate entries may appear.

How to Check If Your Money Was Deducted Twice

Before complaining, first confirm the issue.

Check your FASTag history using:

• Your bank app
  
  

• Your wallet app
  
  

• FASTag SMS alerts
  
  

• NHAI FASTag website
  
  

Look for two payments with:

• Same toll name
  
  

• Same date and time
  
  

• Same amount
  
  

If these details match, it means double deduction has happened.

How to Get FASTag Refund in 48 Hours (Step by Step)

Follow these steps carefully to avoid delay.

Step 1: Collect Your Details

Keep this information ready:

• Vehicle number
  
  

• FASTag ID
  
  

• Date and time of crossing
  
  

• Toll Plaza name
  
  

• Transaction number
  
  

• Screenshot of deduction
  
  

This makes your complaint stronger.

Step 2: Register a Complaint on the 

NHAI Portal

Visit the official FASTag complaint website.

Select:

• Issue: Wrong or Double Deduction
  
  

• Fill in your details
  
  

• Upload screenshot
  
  

After submitting, you will get a complaint number.

Save it.

Step 3: Contact Your FASTag Company

Your FASTag is issued by a bank or app.

Examples include Paytm, ICICI, HDFC, SBI, and others.

Open their app or website and:

• Go to Help or Support
  
  

• Share your complaint number
  
  

• Attach proof
  
  

This helps speed up the process.

Step 4: Check Complaint Status

You can track your request using:

• Bank app
  
  

• Email updates
  
  

• NHAI portal
  
  

Most genuine cases are solved within 1 to 2 working days.

Once approved, the amount is added back to your FASTag balance.

How Much Time Does a Refund Usually Take?

In most cases:

• Simple cases: 24 to 48 hours
  
  

• Technical checks: 3 to 5 days
  
  

• Manual review: Up to 7 days

If it takes more than a week, you should complain again.

What If You Do Not Get Refund on Time?

If your money does not come back:

Raise Follow-Up Request

Update your old complaint with new details.

Contact NHAI Support

Send your complaint number and problem by email.

Talk to the Bank Grievance Team

Banks have officers for delayed issues.

Use Consumer Portal (Last Option)

Only if nothing works can you file a complaint online.

How to Avoid Double Deduction in Future

You can reduce the chances by following simple habits:

• Keep enough balance in FASTag
  
  

• Do not change lanes suddenly
  
  

• Do not reverse at toll booths
  
  

• Wait till the gate opens fully
  
  

• Keep the FASTag sticker clean
  
  

• Replace damaged tags
  
  

Do not remove and paste the tag again. It weakens signal quality.

Is This Problem Still Common in 2026?

With more expressways and digital systems, toll payments are improving. But because traffic is increasing, small errors still happen.

That is why every driver should know how to handle this issue.

Important Points to Remember

• Double deduction happens mainly due to technical reasons
  
  

• Always check your FASTag history
  
  

• Complain within 48 hours for a fast refund
  
  

• Keep screenshots safely
  
  

• Refund comes in the FASTag wallet, not the bank account
  
  

• Careful driving at tolls reduces problems

Final Words

Getting charged twice at toll plazas is stressful, but it is not permanent. If you act quickly and follow the correct steps, your money usually comes back within two days.

Regularly checking your FASTag activity and knowing where to complain can save you time and trouble.

For simpler guides on parking, FASTag, and vehicle rules, visit Parksmart.