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FASTag Fraud Scams in India: How to Stay Safe Online
Know the warning signs of fake FASTag messages, calls, and phishing links.
Introduction
As FASTag becomes mandatory for toll payments across India, digital fraud related to FASTag is also rising. Cybercriminals are targeting vehicle owners through fake messages, calls, and websites that impersonate official FASTag service providers. This guide explains the latest FASTag scams and how you can stay safe while managing your toll account online.
What Are FASTag Fraud Scams?
FASTag scams are fraudulent attempts by cybercriminals to steal your personal information, bank details, or FASTag balance. These scams often involve fake SMS alerts, phishing websites, or customer care numbers that trick users into sharing sensitive data or making payments to unauthorised accounts.
Common fraud patterns include:
Fake FASTag activation links claiming your tag is blocked or expired.
SMS messages with malicious links asking for recharge or KYC updates.
Calls pretending to be from banks or NHAI, asking for OTPs or UPI transfers.
Fake customer service numbers found on social media or Google search.
Real Cases Reported in India
According to recent reports, several motorists across Delhi, Mumbai, and Bengaluru have lost money after clicking on fake FASTag recharge links. Cybercrime cells have also noted a sharp increase in UPI-based toll payment scams.
In 2024, the Ministry of Road Transport and Highways (MoRTH) and the National Payments Corporation of India (NPCI) issued multiple advisories urging users to only use official bank portals or the MyFASTag app for any transaction.
How to Identify a Fake FASTag Message or Website
Be alert if you notice any of the following signs:
The message contains grammatical errors or unknown URLs.
The sender’s number isn’t from your registered bank.
You are asked to share OTP, CVV, or UPI PIN.
The website link doesn’t begin with https://.
The customer care number appears unverified or sourced from social media ads.
Always cross-check such information on the official NHAI website or your issuing bank’s FASTag page before taking action.
Also read→
One Vehicle One FASTag Rule for Car Owners Explained
How to Stay Safe from FASTag Scams
Use only official apps and websites
Download the MyFASTag app from Google Play or App Store.
Recharge your FASTag only through your bank’s official portal or apps like Paytm, ICICI, HDFC, or Airtel Payments Bank.
Avoid clicking on unknown links
Never open links from unsolicited SMS or WhatsApp messages about FASTag.
Scammers use similar-looking domains to mislead users (e.g., “fasttag.in” instead of “fastag.mygov.in”).
Never share personal details or OTPs
Banks and NHAI will never ask for your OTP or account details over the phone.
Use secure payment methods
Always ensure you’re using verified UPI IDs or official bank payment gateways.
Report fraud immediately
If you’ve been scammed, report it on the National Cybercrime Portal (cybercrime.gov.in) or call 1930.
Contact your bank’s FASTag support to block or freeze your account.
Government Measures to Prevent FASTag Frauds
The NHAI and NPCI have strengthened their systems with enhanced fraud detection, real-time alerts, and strict KYC checks. Banks have also been instructed to block fraudulent UPI IDs and websites reported by users.
Additionally, awareness campaigns have been launched to educate motorists about safe digital practices while using FASTag.
Key Takeaways
Always verify the source before making any FASTag transaction.
Do not trust SMS or calls claiming your FASTag is deactivated or needs an immediate recharge.
Use only the MyFASTag app or your issuing bank’s portal for payments.
Report any suspicious activity to the cybercrime authorities immediately.
Also read→
Update FASTag KYC Now to Avoid Blocking and Fines Instantly
Conclusion
As FASTag becomes an integral part of India’s toll system, staying aware of digital fraud is essential. By following safe practices and using only official platforms, you can protect your account and travel hassle-free.
Stay alert, stay safe — and always use trusted FASTag channels.
