How to Close Axis Bank FASTag Account and Refund

If you are planning to switch your FASTag from Axis Bank to another provider or you no longer require it, you must close it properly. Under the One Vehicle, One FASTag rule by NHAI, only a single active FASTag is permitted per vehicle. If multiple tags remain active, you may face duplicate toll deductions.

This guide explains how to deactivate your Axis Bank FASTag, raise a refund request, and complete the closure process smoothly.

Reasons to Close Axis Bank FASTag

• Switching to another bank for better convenience or offers.
  
  

• Avoiding duplicate toll charges from multiple FASTags.
  
  

• Claiming your unused balance and refundable security deposit.
  
  

• Vehicle sale or transfer of ownership.

Ways to Close Axis Bank FASTag

1. Customer Care Helpline

• Call 1800-419-8585 (toll-free, available 24/7).
  
  

• Provide your registered mobile number, vehicle registration number, and FASTag Wallet ID.
  
  

• Raise a closure request.
  
  

• Confirmation is usually provided within 2–3 working days (approximate).

2. Email Request

• Write to etc.management@axisbank.com from your registered email ID.
  
  

• Attach the following:
  
  

  • Registered mobile number
    
    

  • Vehicle number
    
    

  • FASTag Wallet ID / Customer ID
    
    

  • Scanned copy of vehicle RC
    
    

  • When closing your Axis Bank FASTag, you are generally asked to provide a copy of a cancelled cheque so the refund can be processed to your bank account.

  • However, in most cases, the refund can also be credited directly to your registered bank account linked with the FASTag. The cancelled cheque requirement is typically a verification step and may be required compulsorily in some cases. It’s best to confirm with Axis Bank customer support before initiating closure.
    
    

• Processing typically takes 5–7 working days (approximate).

3. Axis FASTag Portal

• Visit Axis FASTag portal.
  
  

• Log in using vehicle registration number, registered mobile, or Wallet ID, verified by OTP.
  
  

• Navigate to Service Requests / Manage Account and raise a closure request (if available).
  
  

• If the closure option is not directly visible, submit related queries and follow up via email/helpline.
  
  

• Status is shared via SMS/email.

4. Axis Bank Branch Visit

• Visit the nearest Axis Bank branch with:
  
  

  • KYC documents
    
    

  • Vehicle RC
    
    

  • Cancelled cheque
    
    

• Submit a FASTag closure request form.
  
  

• Recommended only if you face issues with online/email methods.

Refund Process

• After closure, your unused balance and refundable security deposit will be credited to your linked bank account (or recharge source).
  
  

• Refunds are typically processed within 5–15 working days (sometimes up to 18 days).
  
  

• Ensure your KYC is complete and there are no pending dues.
  
  

• Security deposit is refunded only if the account is clear of outstanding charges.
  
  Also read→
  Update FASTag KYC Now to Avoid Blocking and Fines Instantly

Removing the FASTag Sticker

• Peel the Axis FASTag from your windshield carefully.
  
  

• Use a mild cleaner to remove adhesive marks.
  
  

• Once deactivated, the tag cannot be reused.
  
  

• If selling the vehicle, remove and destroy the tag securely.

Important Notes

• Close your Axis Bank FASTag before applying for a new one with another bank.
  
  

• Only one FASTag per vehicle is valid under NHAI rules.
  
  

• Always confirm closure status through SMS, email, or the portal.
  
  

• FASTag is vehicle-specific and non-transferable.
  
  Also read→
  How to Close ICICI FASTag and Get Refund Easily

FAQs

Q1. How long does it take to close an Axis FASTag?

• Helpline: around 2–3 days
  
  

• Email/Portal/Branch: 5–15 days (sometimes up to 18)
  
  
  

Q2. Will I get a refund?

• Yes. When you close your FASTag, both the unused balance and the security deposit are refunded to your linked bank account, provided your KYC is complete and there are no pending dues. The refund is usually processed within 7 to 15 working days, though timelines may vary slightly depending on the issuing bank.

Q3. Can I transfer my Axis FASTag to another vehicle?

• No. A FASTag is vehicle-specific and cannot be transferred.

Q4. What happens if I don’t close my FASTag after selling my car?

• The new owner’s toll usage may be deducted from your account unless the tag is closed and destroyed.

Conclusion

Closing your Axis Bank FASTag is straightforward and can be done through helpline, email, portal, or a branch visit. To comply with NHAI’s One Vehicle, One FASTag rule and to avoid unnecessary charges, always deactivate your old tag before switching to a new provider.

Disclaimer: Information updated as of August 2025. For the latest instructions, visit the Axis FASTag portal or call 1800-419-8585.