How to Close ICICI FASTag and Get Refund Easily

If you plan to transfer your FASTag account to another bank or no longer need the ICICI FASTag, you must close it properly. As per the One Vehicle, One FASTag rule by NHAI, only one active FASTag can remain linked to a vehicle. Keeping multiple active tags may result in double toll deductions.

This guide explains the process of closing your ICICI FASTag, outlines the refund timelines, and provides important precautions.

Reasons to Close ICICI FASTag

• Shifting to another bank for better features or cashback.
  
  

• Avoiding multiple FASTags that may lead to double toll charges.
  
  

• Getting back your refundable security deposit.
  
  

• Selling or transferring your vehicle.

Methods to Close ICICI FASTag

1. Customer Care Helpline

• Call 1860-267-0104.
  
  

• Provide your registered mobile number, vehicle number, and FASTag ID.
  
  

• Request deactivation.
  
  

• Closure confirmation is usually sent within 2–3 working days.

2. Email Request

• Send an email to fastag@icicibank.com from your registered email ID.
  
  

• Mention your customer ID, vehicle number, FASTag ID, and attach a copy of your RC.
  
  

• Processing takes 5–7 working days, and you’ll get an SMS/email update.

3. ICICI FASTag Portal

• Log in to ICICI FASTag portal.
  
  

• Go to Service Requests → Close FASTag.
  
  

• Submit the request and verify with OTP.
  
  

• Closure status is shared by SMS/email.

4. iMobile App (if available)

• Open the ICICI iMobile app.
  
  

• Go to FASTag Services → Manage FASTag → Close FASTag.
  
  

• Complete OTP verification to close the tag.
  
  

(Branch visit is rarely required unless there is a dispute or KYC issue.)

Also read→
How to Deactivate SBI FASTag and Get Refund Easily

Refund Process

• After closure, the unused balance and security deposit are refunded to your linked account.
  
  

• Refunds usually take 5–10 working days.
  
  

• Ensure your KYC is updated; otherwise, refunds may get delayed.;

Removing the FASTag Sticker

• Gently peel the FASTag from your car’s windshield.
  
  

• Clean leftover adhesive with a mild glass cleaner.
  
  

• The tag cannot be reused once deactivated.

Important Points

• Close your ICICI FASTag before applying for a new tag from another bank.
  
  

• Only one active FASTag per vehicle is permitted.
  
  

• Always check the closure status on the portal or via SMS.
  
  

• If selling your vehicle, closing the tag prevents future toll deductions.

FAQs

Q1. How long does ICICI FASTag closure take?

• Helpline: 2–3 days
  
  

• Email/Portal/App: 5–10 days

Q2. Will I get my refund back?

• Yes. When you close your ICICI Bank FASTag, the remaining balance and the security deposit are refunded to your linked bank account. The refund is usually processed within 7 to 14 working days, depending on ICICI Bank’s settlement cycle.

Q3. Can I transfer this tag to another car?

• No. FASTags are vehicle-specific and cannot be transferred from one car to another.

• If you wish to apply for a new FASTag, you must first ensure that the previous FASTag linked to your name or vehicle is closed. As per the “One Vehicle, One FASTag” rule by NHAI, banks and issuers usually check the status of old tags before approving a new one. Keeping multiple active FASTags for the same vehicle can lead to double toll deductions and application rejection..

Q4. What if I don’t close my FASTag after selling my car?

Toll charges may continue to be deducted from your account until the tag is closed.

Also read→
How to Deactivate HDFC FASTag and Remove It from Your Vehicle

Conclusion

Closing an ICICI FASTag is simple and can be done via helpline, email, portal, or app. Always ensure there is only one active FASTag per vehicle to follow NHAI rules and avoid double deductions.

Disclaimer: This information is accurate as of August 2025. Please check the ICICI FASTag portal or contact customer care for the latest updates.