How to Close FINO FASTag Account and Get Refund in India

FASTag has made toll payments faster and more convenient across Indian highways. However, there are situations where you may need to close your existing FASTag account. If you are using a FINO Payments Bank FASTag and plan to switch banks, are facing repeated issues, or no longer use the vehicle, closing the tag properly is important.

This guide explains the complete process for deactivating your FINO FASTag, claiming your refund, and avoiding future problems.

Why You May Need to Close Your FINO FASTag

There are several common reasons why users choose to deactivate their FASTag:

• Switching to another bank’s FASTag
  
  

• Buying a new FASTag under the One Vehicle, One FASTag rule
  
  

• Selling or transferring the vehicle
  
  

• The FASTag sticker is damaged or not working
  
  

• Facing repeated transaction or deduction issues
  
  

• Wanting to withdraw the unused balance
  
  

Keeping an unused FASTag active can lead to delayed toll payments or unexpected deductions. Closing it on time helps prevent such issues.

NHAI One Vehicle, One FASTag Rule

As per NHAI guidelines, every vehicle is allowed only one active FASTag. If multiple tags are linked to the same vehicle, older ones may get blocked automatically.

Before applying for a new FASTag from another bank, you should always close your existing FINO FASTag to remain compliant.

How to Close FINO Payments Bank FASTag

FINO does not currently offer a fully automated online FASTag closure system. Most requests are handled through customer support or offline centres.

Also read→
How to Close or Deactivate South Indian Bank FASTag

1. Close FASTag Through Customer Care

You can request closure by calling FINO or IHMCL support.

Customer Care Numbers:

• 1860-266-3466 (FINO General Support)
  
  

• 022-6868-1414 (FASTag / IHMCL Support)
  
  

Steps:

• Call the helpline
  
  

• Select FASTag-related support
  
  

• Share your registered mobile number
  
  

• Provide vehicle number and FASTag ID
  
  

• Request account closure
  
  

• Note down the complaint or reference number
  
  

• Wait for confirmation via SMS or call
  
  

Processing time is usually 5 to 10 working days (approximate).

2. Visit a FINO Service Point or Centre

You can also close your FASTag by visiting a nearby FINO outlet.

Carry the following documents:

• Copy of vehicle RC
  
  

• Aadhaar or valid ID proof
  
  

• Registered mobile number
  
  

• FASTag sticker (if available)
  
  

Submit a written closure request. The staff will verify your details and initiate the process.

This method is useful if you face issues with phone support.

Refund After FINO FASTag Closure

After your FASTag is closed, FINO will refund:

• Remaining wallet balance
  
  

• Security deposit (if applicable)
  
  

The amount is usually credited to your linked bank account or FINO wallet.

Refund Timeline:

• Normally, 7 to 10 working days
  
  

• May take longer if toll settlements are pending
  
  

• Delays may occur if KYC is incomplete
  
  

To avoid refund problems, ensure your KYC is updated before requesting closure.

Can Balance Be Transferred to Another FASTag?

No. The FASTag balance cannot be transferred from FINO to another bank’s FASTag.

You must close the old account, receive the refund, and then recharge the new FASTag separately.

What to Do With the FASTag Sticker After Closure

Once your FASTag is deactivated:

• Remove the sticker from the windshield
  
  

• Cut or destroy it properly
  
  

• Do not reuse it on another vehicle
  
  

This prevents accidental linking or misuse.

Important Points to Remember

• A closed FASTag cannot be reactivated
  
  

• A new tag is required after closure
  
  

• FASTag is vehicle-specific and non-transferable
  
  

• Always close before buying a new tag
  
  

• Incomplete KYC can delay refunds
  
  

• Pending toll dues may slow down processing
  
  

• Keep your reference number until closure is confirmed
  
  

Frequently Asked Questions (FAQs)

How long does FINO FASTag closure take?

After approval, it usually takes 5 to 10 working days. Timelines are approximate and may vary.

Will I get my full refund?

Yes, the unused balance and security deposit are refunded after clearance of dues and KYC verification.

Can I close FASTag after selling my car?

Yes, and you should do it immediately. Otherwise, future toll charges may still be deducted from your account.

What if I lost my registered mobile number?

Visit a FINO centre or contact support to update your number before requesting closure.

Is online closure available?

Currently, FINO mainly handles closures through customer care and service centers.

Also read→
How to Close or Deactivate Airtel Bank FASTag Easily

Conclusion

Closing your FINO Payments Bank FASTag is an important step if you are switching banks, changing vehicles, or facing technical issues. Following the correct process helps you avoid duplicate charges, comply with NHAI rules, and receive your refund without delay.

Always complete your KYC, keep your reference number, and confirm closure before applying for a new FASTag.

Disclaimer:
Information is accurate as of 2026. Users are advised to verify details with FINO Payments Bank’s official channels for the latest updates.