How to Close or Deactivate Airtel Bank FASTag Easily

If you’re switching to another bank’s FASTag or no longer using your vehicle, it’s essential to close your Airtel Payments Bank FASTag properly. As per the NHAI “One Vehicle, One FASTag” rule, each car can have only one active FASTag. Having multiple tags can lead to duplicate toll deductions or automatic blocking of one tag.

This guide explains how to deactivate your Airtel FASTag, remove it safely, and get a refund for the remaining balance.

Why Close Your Airtel FASTag?

You might need to deactivate your FASTag in the following cases:

• Switching to another bank for better offers or service.
  
  

• Avoiding double toll deductions under the One Vehicle, One FASTag policy.
  
  

• Claiming refunds for your unused balance.
  
  

• Selling or transferring your vehicle to a new owner.

Ways to Close Airtel Payments Bank FASTag

1. Airtel Payments Bank Helpline

• Call Airtel Payments Bank FASTag helpline: 400 (from an Airtel number) or 8800688006 (from any network).
  
  

• Request the closure of your FASTag and provide your registered mobile number, vehicle registration number, and Wallet ID.
  
  

• You’ll receive a confirmation once the closure request is processed.
  
  

• Processing usually takes 2–7 working days (approximate). Timelines may vary depending on verification.
  
  

2. Email Request

• Send an email to wecare@airtelbank.com from your registered email ID.
  
  

• Include:
  
  

  • Registered mobile number
    
    

  • Vehicle registration number
    
    

  • FASTag Wallet ID or Account ID
    
    

  • Scanned copy of your Vehicle RC
    
    

  • Cancelled cheque for refund (if required)
    
    

• Mention clearly that you want to “close/deactivate your FASTag account.”
  
  

• The bank usually processes closure requests within 5–15 working days after verification.

3. Airtel Thanks App

• Open the Airtel Thanks App on your smartphone.
  
  

• Go to Banking → FASTag section.
  
  

• Select your active FASTag → tap on Manage Tag → Close FASTag.
  
  

• Follow on-screen instructions and confirm closure via OTP.
  
  

• You’ll get a confirmation SMS/email once it’s deactivated.

4. Visit an Airtel Payments Bank Point

If the online or app method doesn’t work, visit a nearby Airtel Payments Bank service point or authorised partner outlet.

• Carry your KYC documents (Aadhaar, PAN), Vehicle RC, and a cancelled cheque.
  
  

• Request for FASTag closure and refund.
  
  Also read→
  Close Kotak FASTag Online Easily and Get Secure Refund

Refund Process

After successful closure:

• The unused balance and refundable deposit will be credited to your linked bank account or prepaid wallet.
  
  

• Refunds typically take 5–15 working days after verification.
  
  

• Ensure your KYC is complete and no pending toll charges remain, to avoid refund delays.

Removing the FASTag Sticker

Once your FASTag is deactivated:

• Carefully peel off the tag from the windshield.
  
  

• Clean leftover adhesive using a soft cloth or mild cleaner.
  
  

• Destroy the FASTag to prevent misuse, especially if you plan to sell your car.

Important Notes

• Under NHAI’s “One Vehicle, One FASTag” rule, only one active tag is allowed per vehicle.
  
  

• Do not apply for a new FASTag until the previous one is closed.
  
  

• Always confirm closure through SMS or app notification before reapplying.
  
  

• FASTags are vehicle-specific and cannot be transferred to another vehicle or person.

FAQs

Q1. How long does it take to close my Airtel FASTag?
Usually 2–7 days via helpline or app, and 5–15 days via email or service point. Timelines can vary based on KYC verification.

Q2. Will I get my money back after closing?
Yes. The unused balance and security deposit are refunded after account verification.

Q3. Can I transfer this FASTag to my new car?
No. FASTags are non-transferable. You must apply for a new tag for your new vehicle.

Q4. What happens if I don’t close my Airtel FASTag after selling my vehicle?
Toll charges may continue to be deducted from your account. Always close it before transferring ownership.

Q5. Can I close my FASTag if I’ve lost my registered mobile number?
Visit an Airtel Payments Bank service point with valid KYC documents to update your number before closure.

Also read→
How to Close or Deactivate South Indian Bank FASTag

Conclusion

Closing your Airtel Payments Bank FASTag ensures compliance with NHAI regulations and helps avoid unwanted toll deductions. Whether you use the Airtel Thanks App, helpline, or email, the process is quick and secure.

Disclaimer: Information accurate as of September 2025. Users are advised to confirm details via the Airtel Payments Bank FASTag page or customer helpline (400 / 8800688006) for the latest updates.