How to Deactivate SBI FASTag and Get Refund Easily

If you are switching to another bank’s FASTag, have multiple FASTags on your car, or are selling your vehicle, deactivating your SBI FASTag is essential. Under NHAI’s “One Vehicle, One FASTag” rule, only one active FASTag can be linked per vehicle. Here’s an updated, comprehensive guide to closing your SBI FASTag safely and getting your refund.

Why Deactivate SBI FASTag?

You may need to deactivate your SBI FASTag for:

• Switching to another bank’s FASTag for better offers or cashback.
  
  

• Avoiding double toll deductions if multiple FASTags are active.
  
  

• Claiming refundable security deposits.
  
  

• Selling or transferring your vehicle to prevent toll charges by the new owner.
  
  

These reasons align with NHAI rules and SBI FAQs, ensuring compliance and preventing misuse.

Also read→
Update FASTag KYC Now to Avoid Blocking and Fines Instantly

How to Deactivate SBI FASTag

1. Customer Care Helpline

• Call 1800-110-018 (toll-free FASTag helpline).
  
  

• Provide your registered mobile number, vehicle number, and FASTag ID.
  
  

• Request closure of your FASTag.
  
  

• You will receive a confirmation SMS within 2–3 working days.

2. Email Request

• Send an email from your registered email ID to helpdesk.fastag@sbi.co.in.
  
  

• Include: Customer ID, vehicle number, FASTag ID, reason for closure (e.g., switching bank, vehicle sale), and RC scan.
  
  

• Closure is processed within 7–10 working days, with confirmation via email/SMS.

3. SBI FASTag Online Portal

• Log in to the SBI FASTag portal.
  
  

• Navigate to Service Requests → Close FASTag.
  
  

• Select your tag, submit the request, and confirm via OTP sent to your registered mobile.
  
  

• You will receive confirmation of closure via SMS/email.
  
  Also read→
  How to Deactivate HDFC FASTag and Remove It from Your Vehicle

Note on SBI YONO App

The SBI YONO app currently supports only basic services, such as balance checks and recharges. FASTag closure cannot be done through the YONO app. To close your FASTag, customers must use the official SBI FASTag portal or contact the helpline.

Refund of Balance and Security Deposit

• After closure, your unused wallet balance and security deposit are refunded to your linked bank account.
  
  

• Refunds typically take 5–15 working days.
  
  

• Ensure your KYC is complete; incomplete KYC may delay or block refunds.

Removing the FASTag Sticker from Your Vehicle

• Carefully peel the FASTag sticker from the windshield.
  
  

• Clean remaining adhesive with mild glass cleaner or warm water.
  
  

• Do not reuse the tag—it becomes invalid after deactivation.

Important Points to Remember

• Always deactivate your SBI FASTag before applying for a new one from another bank.
  
  

• Only one FASTag per vehicle is allowed; multiple tags may result in double toll deductions.
  
  

• Keep your registered mobile number and KYC details updated for smooth closure.
  
  

• Check your tag status via the portal or SMS after deactivation.

FAQs on SBI FASTag Deactivation

Q1. How long does it take to deactivate SBI FASTag?

• Helpline: 2–3 days
  
  

• Email/Portal: 7–10 days, up to 15 days in some cases
  
  

Q2. Will I get a refund after closing my SBI FASTag?

• Yes. After closing your SBI FASTag, the security deposit and any unused balance will be refunded to your linked bank account. The refund is usually processed within 7 to 15 working days, depending on the bank’s internal procedures.
  
  

Q3. Can I transfer my SBI FASTag to another vehicle?

• No, FASTags are vehicle-specific. You must close the old one and apply for a new tag.
  
  

Q4. What if I sell my vehicle without deactivating the FASTag?

• Toll charges may continue to be deducted from your wallet until the tag is closed.
  
  Also read→
  All FASTag Types in India for Hassle-Free Toll Payments

Final Word

Deactivating your SBI FASTag is simple if you follow the correct steps via helpline, email, or portal. Always ensure only one active FASTag per vehicle to avoid double charges and compliance issues.

Disclaimer:
Information is accurate as of August 2025. Please verify the latest procedures on the SBI FASTag portal or with customer care before proceeding.