Close Kotak FASTag Online Easily and Get Secure Refund

If you no longer need your Kotak Mahindra Bank FASTag—whether switching to another provider or selling your vehicle—it’s important to close it properly. According to the NHAI “One Vehicle, One FASTag” rule, only one active FASTag is allowed per vehicle. Multiple active tags can lead to duplicate toll deductions or automatic deactivation of older tags.

This guide explains why and how to close your Kotak FASTag, request refunds, and safely remove the FASTag sticker.

Why Close Your Kotak FASTag?

You may need to close your FASTag for these reasons:

• Switching to another bank for better offers or convenience.
  
  

• Avoiding double toll charges from multiple active FASTags.
  
  

• Claiming your security deposit and unused balance.
  
  

• Selling or transferring ownership of your vehicle.

Ways to Close Kotak Mahindra Bank FASTag

1. Customer Care Helpline

• Call 1860-266-2666 from your registered mobile.
  
  

• Provide your registered mobile number, vehicle registration number, and FASTag Wallet ID.
  
  

• Request closure of your FASTag.
  
  

• Timeline: Typically 2–5 working days, but may vary depending on verification.
  
  Also read→
  How to Close ICICI FASTag and Get Refund Easily

2. Email Request

• Send a closure request from your registered email.
  
  

• Include:
  
  

  • Registered mobile number
    
    

  • Vehicle registration number
    
    

  • FASTag Wallet ID / Customer ID
    
    

  • Scanned copy of Vehicle RC
    
    

  • Cancelled cheque (for refund, if applicable)
    
    

• Email address: Confirm via helpline before sending (previously fastag@kotak.com; helpline may suggest service.bank@kotak.com).
  
  

• Timeline: Approx. 5–15 working days, may vary.
  
  

3. Kotak FASTag Portal / Mobile Banking App

• Visit Kotak FASTag portal or log in to the Kotak Mobile Banking App.
  
  

• Enter your registered mobile number, vehicle registration number, or Wallet ID, and complete OTP verification.
  
  

• Navigate to Service Requests → FASTag Closure (menu may vary with app updates).
  
  

• Submit the request; closure confirmation is sent via SMS/email.
  
  

4. Branch Visit

• Visit a Kotak branch if online methods fail.
  
  

• Bring KYC documents, Vehicle RC, and a cancelled cheque.
  
  

• Submit the FASTag closure request form.

Refund Process

• The remaining balance and security deposit are refunded to your linked bank account after clearing any dues.
  
  

• Timeline: Typically 5–15 working days, may vary based on verification.
  
  

• Security deposit: Usually ₹200 for cars/jeeps; commercial vehicles may have higher deposits. Newer FASTags may have nil security deposit.

Removing the FASTag Sticker

• Peel the FASTag carefully from your windshield.
  
  

• Use a mild cleaner for adhesive residues.
  
  

• Do not reuse; destroy securely, especially if selling the vehicle.

Important Notes

• Deactivate your FASTag before applying for a new one.
  
  

• Only one FASTag per vehicle is valid under NHAI rules.
  
  

• Confirm closure via SMS, email, or portal dashboard.
  
  

• Closing the FASTag prevents future toll deductions after selling the vehicle.
  
  

• FASTags are vehicle-specific and non-transferable.
  
  Also read→
  How to Close IDFC FIRST Bank FASTag and Get Refund

FAQs

Q1. How long does Kotak FASTag closure take?

• Helpline: 2–5 days (approximate)
  
  

• Email/Portal/Branch: 5–15 days (approximate)
  
  

Q2. Will I get a refund?

• Yes. Security deposit and unused balance will be refunded to your linked account after clearing dues and verifying KYC.
  
  

Q3. Can I transfer my Kotak FASTag to another vehicle?

• No. A new application is required for a different vehicle.
  
  

Q4. What happens if I don’t close my FASTag after selling my car?

• Toll charges may continue to be deducted from your account until the FASTag is deactivated.
  
  

Q5. What if I don’t have a cancelled cheque?

• Provide bank details in your email or visit a branch for an alternative refund method.
  
  

Q6. Can I close my FASTag if I lost the registered mobile number?

• Contact customer care or visit a branch with KYC documents to update your number before closure.

Conclusion

Closing your Kotak Mahindra Bank FASTag is safe and straightforward. Use the helpline, email, portal, or branch method for deactivation. Following NHAI rules ensures you avoid double toll deductions and receive any pending refunds.

Disclaimer: Information accurate as of August 2025. Verify details with Kotak FASTag portal or call 1860-266-2666 for the latest process.