How to Close IDFC FIRST Bank FASTag and Get Refund

If you no longer need your IDFC FIRST Bank FASTag—whether you’re switching to another provider or selling your vehicle—it’s important to close it properly. Under the NHAI “One Vehicle, One FASTag” rule, only a single active FASTag is allowed per vehicle. Keeping multiple tags may lead to duplicate toll deductions or automatic deactivation of older tags.

This guide explains why and how to close your IDFC FIRST Bank FASTag, request refunds, and safely remove the FASTag sticker.

Why Close Your IDFC FIRST Bank FASTag?

You may need to deactivate your FASTag in these situations:

• Switching to a different bank for better offers or convenience.
  
  

• Avoiding double toll charges caused by multiple active FASTags.
  
  

• Claiming your security deposit and unused balance.
  
  

• Selling or transferring ownership of your vehicle.

Ways to Close Your IDFC FIRST Bank FASTag

1. Customer Care Helpline

• Call 1800-266-9970 from your registered mobile.
  
  

• Provide your registered mobile number, vehicle registration number, and FASTag Wallet ID.
  
  

• Request closure of your FASTag.
  
  

• Closure confirmation typically takes 2–7 working days, though timelines may vary.

2. Email Request

• Send your request to etollservices@idfcfirstbank.com or customer.care@idfcfirstbank.com from your registered email.
  
  

• Include:
  
  

  • Registered mobile number
    
    

  • Vehicle registration number
    
    

  • FASTag Wallet ID / Customer ID
    
    

  • Scanned copy of Vehicle RC
    
    

  • Cancelled cheque for refund (if applicable)
    
    

• Processing usually takes 5–15 working days; actual time may vary based on verification.
  
  

• Tip: Confirm the correct email via customer care before sending.
  
  Also read→
  How to Close ICICI FASTag and Get Refund Easily

3. IDFC FIRST Bank FASTag Portal / FIRSTforward App

• Visit https://firstforward.idfcfirstbank.com or log in to the FIRSTforward App.
  
  

• Enter your registered mobile number, vehicle registration number, or Wallet ID and complete OTP verification.
  
  

• Navigate to Service Requests → Closure Request.
  
  

• Submit and confirm your request. Status updates are sent via SMS/email.
  
  

4. Branch Visit

• If online or remote methods don’t work, visit your nearest IDFC FIRST Bank branch.
  
  

• Bring KYC documents, Vehicle RC, and a cancelled cheque.
  
  

• Submit the FASTag closure request form.

Refund Process

• After closure, your unused balance and security deposit will be refunded to your linked bank account.
  
  

• Ensure all dues are cleared and your KYC is complete to avoid delays.
  
  

• Refunds typically take 5–15 working days, though processing may vary.
  
  

Note: Security deposits for cars/jeeps are generally ₹200; commercial vehicles may have higher deposits. Some newer FASTags may have no security deposit.

Removing the FASTag Sticker

• Carefully peel the FASTag from your windshield.
  
  

• Use a mild cleaner to remove adhesive residue.
  
  

• Do not reuse the tag—destroy it securely, especially if selling the vehicle.

Important Notes

• Always deactivate your FASTag before applying for a new one.
  
  

• One FASTag per vehicle is valid under NHAI rules.
  
  

• Confirm closure via SMS, email, or portal dashboard.
  
  

• If selling your car, closing the FASTag prevents toll charges from being deducted later.
  
  

• FASTags are vehicle-specific and non-transferable.

FAQs

Q1. How long does FASTag closure take?

• Helpline: 2–7 days (approximate)
  
  

• Email/Portal/Branch: 5–15 days (approximate)
  
  

Q2. Will I get a refund?

• Yes, your security deposit and any unused balance will be refunded to your linked account, provided KYC is complete and dues are cleared.
  
  

Q3. Can I transfer my FASTag to another vehicle?

• No, FASTags are non-transferable. A new application is required for a different vehicle.
  
  

Q4. What happens if I don’t close my FASTag after selling my car?

• Toll charges may continue to be deducted from your account until the FASTag is deactivated.
  
  

Q5. What if I don’t have a cancelled cheque?

• Provide your bank details in the email or visit a branch to complete the refund process.
  
  

Q6. Can I close my FASTag if I lost the registered mobile number?

• Contact customer care or visit a branch with KYC documents to update your number before closure.
  
  Also read→
  How to Close Axis Bank FASTag Account and Refund

Conclusion

Closing your IDFC FIRST Bank FASTag is simple and secure. Use the helpline, email, portal, or branch methods to ensure your tag is properly deactivated. Following NHAI rules prevents double toll deductions and ensures refunds are processed correctly.

Disclaimer:
Information accurate as of August 2025. Always verify details with the IDFC FIRST Bank FASTag portal (https://firstforward.idfcfirstbank.com) or call 1800-266-9970 for the latest information on the process.