How to Close or Deactivate IndusInd Bank FASTag Account

If you have an IndusInd Bank FASTag and want to stop using it, whether because you’re switching banks, upgrading to a new tag, or selling your vehicle, it’s essential to close it properly. Under the NHAI “One Vehicle, One FASTag” rule (effective April 2024), only one active FASTag is allowed per vehicle. Keeping multiple tags can result in double toll deductions or the auto-deactivation of older tags.

Here’s a complete guide to help you close your IndusInd Bank FASTag, request refunds, and safely remove the tag.

Why Close Your IndusInd Bank FASTag?

Common reasons include:

• Switching to another bank’s FASTag for convenience or offers.
  
  

• Preventing duplicate deductions under the One Vehicle, One FASTag rule.
  
  

• Claiming unused wallet balance and security deposit refunds.
  
  

• Selling or transferring the vehicle (avoid future toll deductions).

Ways to Close IndusInd Bank FASTag

1. Customer Care Helpline

• Call 1860-500-5004 (IndusInd Bank FASTag support).
  
  

• Please provide details such as your registered mobile number, vehicle registration number, and FASTag wallet ID.
  
  

• Request the deactivation/closure of your FASTag.
  
  

• Processing time: Usually 2–5 working days (may vary).
  
  

2. Email Request

• Send a closure request from your registered email ID.
  
  

• Include:
  
  

  • Registered mobile number
    
    

  • Vehicle registration number
    
    

  • FASTag wallet ID / Customer ID
    
    

  • Scanned copy of RC
    
    

  • Cancelled cheque (for refund, if applicable)
    
    

• Email: You can write to reachus@indusind.com (general support). For FASTag-specific support, confirm via helpline first.
  
  

• Processing time: Approx. 5–15 working days, depending on verification.
  
  Also read→
  Close Kotak FASTag Online Easily and Get Secure Refund
  
  

3. FASTag Portal / App

• Log in to the IndusInd FASTag portal: https://fastag.indusind.com.
  
  

• Enter registered mobile number/Vehicle Reg No./Wallet ID and verify with OTP.
  
  

• Go to Service Requests → Closure Request.
  
  

• Submit your request. Confirmation is sent via SMS/email.
  
  

• Processing time: Around 5–10 working days.
  
  

4. Branch Visit

• Visit the nearest IndusInd Bank branch.
  
  

• Carry KYC documents, Vehicle RC, and a cancelled cheque.
  
  

• Fill and submit the FASTag closure request form.

Refund Process

• Refund includes:
  
  

  • Unused balance in your FASTag wallet.
    
    

  • Security deposit (if applicable; varies by vehicle type).
    
    

• Refund is credited to your linked bank account after dues are cleared and KYC is verified.
  
  

• Timeline: Typically 5–15 working days, though delays may occur.
  
  

Removing the FASTag Sticker

• Peel off the sticker from your windshield carefully.
  
  

• Clean adhesive residue with mild cleaner.
  
  

• Destroy the sticker to avoid misuse.

Important Notes

• Only one FASTag per vehicle is valid under NHAI rules.
  
  

• Always close your existing FASTag before applying for a new one.
  
  

• Confirm closure status via SMS, email, or portal before discarding the tag.
  
  

• FASTags are non-transferable; you must apply for a fresh one if you get another vehicle.
  
  Also read→
  How to Close ICICI FASTag and Get Refund Easily

FAQs

Q1. How long does FASTag closure take?

• Helpline: 2–5 days (approx.)
  
  

• Email/Portal/Branch: 5–15 days (approx.)
  
  

Q2. Will I get my deposit and balance refunded?

• Yes. Refund is processed after verification and deduction of any dues.
  
  

Q3. Can I transfer my FASTag to another car?

• No. FASTags are vehicle-specific. Apply for a new one.
  
  

Q4. What if I sell my car without closing the FASTag?

• Tolls may still be deducted from your account until the tag is closed. Always close it before the sale.
  
  

Q5. What if I don’t have a cancelled cheque?

• You may provide bank account details or visit a branch for an alternative refund method.
  
  

Q6. What if I’ve lost access to my registered mobile number?

• Update your number by visiting a branch with KYC documents before raising a closure request.

Conclusion

Closing your IndusInd Bank FASTag is simple if done through the helpline, email, portal, or branch. Doing so ensures compliance with the One Vehicle, One FASTag rule and helps you claim your refunds securely.

Disclaimer: Information is accurate as of August 2025. Please verify details with the official IndusInd FASTag portal (https://fastag.indusind.com) or call 1860-500-5004 for the latest process.