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How to Close Paytm Payments Bank FASTag Easily
Learn the quick 2025 process to close Paytm FASTag and avoid toll issues.
If you are still using a Paytm Payments Bank FASTag, closing it is now important. Since Paytm Payments Bank is no longer allowed to issue or recharge FASTags, keeping an active tag can cause problems such as toll deduction failures or unexpected charges. Under NHAI’s One Vehicle, One FASTag rule, only one active tag is allowed per vehicle, so closing the old one is necessary before switching to a new bank.
This guide explains the complete and updated process to close your Paytm FASTag, the refund rules, timelines, and everything you should take care of.
Why You Should Close Paytm FASTag
Paytm FASTag services are discontinued (no top-ups, no new FASTags).
To avoid double deduction, if you buy a new FASTag from another bank.
To claim your security deposit and unused balance.
To prevent future toll charges after selling or transferring your vehicle.
Also read→
How to Close or Deactivate South Indian Bank FASTag
How to Close Paytm Payments Bank FASTag (Updated Process)
You can close your Paytm FASTag through the app or by calling customer support. Below are the exact steps.
1. Close FASTag Using Paytm App
Open the Paytm App.
In the search bar, type “FASTag”.
Select the FASTag linked to your vehicle.
Tap Manage FASTag → Close FASTag.
Confirm the request and complete OTP verification (if shown).
You will receive an SMS or email when the tag is closed.
When to use this method:
If your Paytm app is active and the FASTag is visible under “Manage FASTag”.
2. Close FASTag Through Customer Care
If the FASTag does not appear in the Paytm app or you cannot access the account, use this method.
Call Paytm FASTag Helpline: 1800-120-4210
Provide:
Registered mobile number
Vehicle number
FASTag ID (if available)
Ask them to raise a closure request for your FASTag.
A confirmation message will be sent once the request is processed.
Refund After FASTag Closure
After the tag is closed, Paytm Payments Bank refunds two things:
Security Deposit
Unused FASTag Balance
Refund is sent to your Paytm Payments Bank Wallet or linked bank account (if KYC is complete).
Refund Timeline
Typically, 5–7 working days.
It may take longer if there are pending toll transactions or incomplete KYC.
Important Things to Keep in Mind
You cannot transfer Paytm FASTag balance to a new FASTag from another bank.
Once closed, the same FASTag cannot be reactivated.
After closure, remove and destroy the FASTag sticker to prevent misuse.
If you are selling the car, close the FASTag before handover.
NHAI allows only one active FASTag per vehicle, so close this one before buying a new tag.
Frequently Asked Questions
How long does it take to close Paytm FASTag?
Usually, 5–7 working days after submitting the request.
Will I get a refund?
Yes, your security deposit and remaining balance are refunded after closure.
Can Paytm FASTag be transferred to another vehicle?
No. FASTag is strictly vehicle-specific.
What if I already bought a new FASTag?
Close the Paytm FASTag immediately to avoid duplicate charges.
What if my mobile number is changed?
Call customer care and request verification using alternate documents.
Also read→
How to Close or Deactivate Airtel Bank FASTag Easily
Conclusion
Closing your Paytm Payments Bank FASTag is essential now, especially after the discontinuation of FASTag services by the bank. By completing the closure on time, you avoid toll issues, prevent double deductions, and ensure that your vehicle is ready for a new FASTag from an authorised bank.
