How to Close Union Bank of India FASTag Safely Online

If you no longer need your Union Bank of India FASTag, whether due to switching providers or selling your vehicle, it is important to close it properly. Under the NHAI “One Vehicle, One FASTag” rule, only a single active FASTag is allowed per vehicle. Keeping multiple tags may lead to duplicate toll deductions or automatic deactivation of older tags.

This guide explains why and how to close your Union Bank FASTag, request refunds, and safely remove the FASTag sticker.

Why Close Your Union Bank FASTag?

You may need to deactivate your FASTag in these situations:

• Switching to another bank for better offers or convenience.
  
  

• Preventing double toll charges caused by multiple active FASTags.
  
  

• Claiming back your security deposit and unused balance.
  
  

• Selling or transferring ownership of your vehicle.

Ways to Close Union Bank FASTag

1. Customer Care Helpline

• Call the FASTag-specific toll-free helpline: 1800-258-6400.
  
  

• Provide your registered mobile number, vehicle registration number, and FASTag Wallet ID.
  
  

• Request closure of your FASTag.
  
  

• Closure confirmation usually takes 2–7 working days (approximate). Check with the bank for exact timelines.
  
  

2. Email Request

• Send your request to fastag.dbd@unionbankofindia.bank from your registered email.
  
  

• Include:
  
  

  • Registered mobile number
    
    

  • Vehicle registration number
    
    

  • FASTag Wallet ID / Customer ID
    
    

  • Scanned copy of your Vehicle RC
    
    

  • Cancelled cheque for refund (if applicable)
    
    

• Processing generally takes 5–15 working days (approximate).
  
  

• Tip: Verify the email address via customer care before sending.
  
  

3. Union Bank FASTag Portal / NetBanking

• Visit Union Bank FASTag portal.
  
  

• Log in using your registered mobile number, vehicle registration number, or Wallet ID, and complete OTP verification.
  
  

• Navigate to Service Requests → FASTag Closure.
  
  

• Submit the request and confirm via SMS/email updates.

4. Branch Visit

• If online methods fail, visit the nearest Union Bank branch.
  
  

• Bring KYC documents, Vehicle RC, and a cancelled cheque.
  
  

• Submit the FASTag closure request form.

Refund Process

• After closure, your unused balance and security deposit will be refunded to your linked bank account.
  
  

• Ensure all dues are cleared and your KYC is up-to-date to avoid delays.
  
  

• Refunds usually take 5–15 working days, though actual processing may vary.
  
  

Note: Security deposits for passenger cars are typically around ₹200; amounts vary for commercial vehicles.

Removing the FASTag Sticker

• Carefully peel the FASTag from your windshield.
  
  

• Use a mild cleaner to remove adhesive residue.
  
  

• Do not reuse the tag, destroy it securely, especially if selling the vehicle.
  
  

Important Notes

• Always deactivate your FASTag before applying for a new one.
  
  

• One FASTag per vehicle is valid under NHAI rules.
  
  

• Confirm closure via SMS, email, or portal dashboard.
  
  

• Closing your FASTag before selling a vehicle prevents unwanted toll deductions.
  
  

• FASTags are vehicle-specific and non-transferable.

FAQs

Q1. How long does FASTag closure take?

• Helpline: 2–7 days (approximate)
  
  

• Email/Portal/Branch: 5–15 days (approximate)
  Note: Timelines may vary based on verification and KYC completion.
  
  

Q2. Will I get a refund?

• Yes, your security deposit and unused balance are refunded to your linked account, provided KYC is complete and dues are cleared. Refunds may be delayed if KYC or dues are pending.
  
  

Q3. Can I transfer my FASTag to another vehicle?

• No. FASTags are non-transferable. Apply for a new tag for a different vehicle.
  
  

Q4. What happens if I don’t close my FASTag after selling my car?

• Toll charges may continue to be deducted from your account until the FASTag is deactivated.
  
  

Q5. What if I don’t have a cancelled cheque?

• Please provide your bank details in the email or visit a branch for alternative refund methods.
  
  

Q6. Can I close my FASTag if I lost the registered mobile number?

• Contact customer care or visit a branch with KYC documents to update your number before closure.
  
  Also read→
  Close Kotak FASTag Online Easily and Get Secure Refund

Conclusion

Closing your Union Bank of India FASTag is a simple and secure process. Use the helpline, email, portal, or branch to ensure proper deactivation. Following NHAI rules prevents double toll deductions and ensures refunds are processed efficiently.

Disclaimer: Information accurate as of September 2025. Always verify details with the Union Bank of India FASTag portal (https://www.unionbankofindia.co.in/en/details/netc-fastag) or call 1800-258-6400 for the latest updates.