How to Deactivate Punjab National Bank PNB FASTag

If you have a PNB FASTag and want to discontinue it—whether due to switching to another bank, claiming refunds, or selling your vehicle—it’s important to follow the official closure process.

Under the NHAI's “One Vehicle, One FASTag” rule (effective from April 2024), each vehicle is allowed to have only one active FASTag. Keeping multiple tags may lead to duplicate toll deductions or blacklisting of your FASTag account.

This guide explains the correct procedures for closing your PNB FASTag account, requesting refunds, and safely removing the tag.

Why Close a PNB FASTag?

• Switching to another bank’s FASTag for offers or convenience.
  
  

• Preventing duplicate toll deductions under the new NHAI rule.
  
  

• Claiming refunds for unused wallet balance and refundable deposit.
  
  

• Selling or transferring your vehicle.
  
  

• Avoiding penalties or blacklisting if multiple FASTags remain active.

Methods to Close PNB FASTag

1. Customer Care Helpline

• Call the PNB FASTag toll-free number: 1800-419-6610.
  
  

• Provide your registered mobile number, vehicle registration number, and wallet ID.
  
  

• Request FASTag closure.
  
  

• Timeline: Usually 2–7 working days (approx.), depending on verification.
  
  

• Note: You may be asked for additional KYC details before closure.
  
  

2. Email Request

• Send an email from your registered ID to pnbfastag@pnb.co.in.
  
  

• Include:
  
  

  • Registered mobile number
    
    

  • Vehicle registration number
    
    

  • Wallet ID / Customer ID
    
    

  • Scanned copy of RC
    
    

  • Cancelled cheque or bank details for refund
    
    

• Expect a confirmation email once your request is logged.
  
  

• Timeline: Around 7–15 working days (approx.). Follow up if delayed.
  
  Also read→
  Close Kotak FASTag Online Easily and Get Secure Refund

3. PNB FASTag App / Portal

• Official link: PNB FASTag Portal.
  
  

• You can manage your FASTag account and wallet here.
  
  

• Note: The Closure option may not always be available online.
  
  

• If not visible, use the helpline, email, or branch methods.
  
  

4. Branch Visit

• Visit the nearest PNB branch that supports FASTag services.
  
  

• Carry:
  
  

  • KYC documents (ID + Address proof)
    
    

  • Vehicle RC
    
    

  • Cancelled cheque (for refund)
    
    

• Fill and submit the FASTag closure form.
  
  

• Tip: Call ahead to confirm if the branch handles FASTag closures.

Refund Process

• Refund covers:
  
  

  • Unused wallet balance
    
    

  • Refundable deposit (₹200 for cars/jeeps, higher for commercial vehicles)
    
    

• Refund is processed to your linked bank account.
  
  

• Timeline: Usually 7–15 working days, depending on verification and system clearance.
  
  

• Ensure your linked bank account is active for smooth refund transfer.
  
  

Removing the FASTag Sticker

• After closure is confirmed, peel off the tag from your vehicle’s windshield.
  
  

• Clean leftover adhesive with a mild glass cleaner.
  
  

• Destroy the tag to avoid misuse, especially if selling your car.
  
  

• Important: Always confirm closure via SMS/email before discarding the tag.

Key Points to Remember

• Only one FASTag per vehicle is allowed under NHAI rules.
  
  

• Close your old PNB FASTag before applying with another bank.
  
  

• FASTags are vehicle-specific and non-transferable.
  
  

• Check your wallet balance before closure to claim all refunds.
  
  

• Keep proof of closure (SMS/email/branch receipt) for records.

FAQs

Q1. How long does it take to close a PNB FASTag?
Timelines vary: helpline may take 2–7 days, email/branch up to 7–15 days.

Q2. Will I get a refund of my balance and deposit?
Yes, refunds are made after KYC and dues clearance.

Q3. What if I don’t have a cancelled cheque?
You can provide bank account details through the branch or support team.

Q4. Can I transfer my PNB FASTag to another vehicle?
No, FASTags are linked to a specific vehicle.

Q5. What happens if I don’t close my FASTag before selling my vehicle?
Toll charges may still be deducted from your account. Always close before the sale.

Also read→
How to Close or Deactivate IndusInd Bank FASTag Account

Conclusion

Closing your PNB FASTag is a straightforward process, but it must be done carefully to ensure refunds and compliance with NHAI rules. The safest methods are via helpline, email, or branch visits. Always confirm closure before discarding your tag to avoid misuse.

Disclaimer:
This information is based on general FASTag guidelines and official PNB channels as of September 2025. Users are advised to verify details through the PNB FASTag helpline (1800-419-6610) or official portal, as policies may change.