How to Close or Deactivate Bank of Baroda FASTag

If you want to discontinue your Bank of Baroda FASTag, whether because you are switching banks, selling your car, or simply avoiding duplicate charges under the “One Vehicle, One FASTag” rule, you need to follow the official closure process.

This guide outlines the correct steps to close your BoB FASTag, receive your refund, and safely remove the tag.

Why Close a BoB FASTag?

• To comply with the NHAI “One Vehicle, One FASTag” rule (April 2024), which allows only one active FASTag per vehicle.
  
  

• To avoid duplicate toll deductions if you have multiple FASTags.
  
  

• To claim refunds of your unused wallet balance and refundable security deposit.
  
  

• To switch to another bank’s FASTag.
  
  

• To complete a vehicle sale or transfer without toll charges being deducted from your account.

Methods to Close Bank of Baroda FASTag

1. Customer Care Helpline

• Call the official BoB FASTag toll-free number: 1800-103-4568.
  
  

• Provide your registered mobile number, vehicle registration number, and FASTag wallet ID.
  
  

• Request account closure and note down your service request number.
  
  

• Timeline: Approx. 2–7 working days (depending on verification).

2. Email Request

• Write to barodafastag@viaplus.com from your registered email ID.
  
  

• Mention:
  
  

  • Registered mobile number
    
    

  • Vehicle registration number
    
    

  • Wallet ID / Customer ID
    
    

  • Scanned RC copy
    
    

  • Cancelled cheque or bank account details for refund
    
    

• Wait for confirmation via email and follow up if there’s a delay.
  
  

• Timeline: Approx. 7–15 working days.

3. BoB FASTag Portal / App

• Visit the official portal: https://fastag.bankofbaroda.com.
  
  

• Log in with your registered mobile number and password.
  
  

• Note: As of September 2025, FASTag closure cannot be completed online.
  
  

• Use the helpline, email, or branch visit for closure requests.

4. Branch Visit

• Visit your nearest Bank of Baroda branch that handles FASTag services.
  
  

• Carry:
  
  

  • Vehicle RC
    
    

  • Valid ID and address proof (KYC documents)
    
    

  • Cancelled cheque for refund
    
    

• Fill out the closure request form and submit it.
  
  

• Tip: Call the branch first to confirm FASTag services are available there.
  
  Also read→
  Close Kotak FASTag Online Easily and Get Secure Refund

Refund Process

• Refund includes:
  
  

  • Unused wallet balance
    
    

  • Refundable security deposit (₹200 for cars/jeeps; higher for heavy vehicles)
    
    

• Refunded directly to your linked bank account after verification.
  
  

• Timeline: Usually 7–15 working days, depending on KYC and clearance.
  
  

• Ensure your linked account is active to avoid refund issues.

Removing the FASTag Sticker

• Once closure is confirmed, peel off the FASTag from your windshield.
  
  

• Clean adhesive marks with a mild glass cleaner.
  
  

• Destroy the tag so that it cannot be misused.
  
  

• Always confirm account closure before discarding the tag.

Important Notes

• Only one FASTag is allowed per vehicle under NHAI rules.
  
  

• FASTags are vehicle-specific and non-transferable.
  
  

• Check your wallet balance before initiating closure.
  
  

• Keep proof of closure (SMS, email, or branch receipt) for future reference.

FAQs

Q1. How long does it take to close a BoB FASTag?
Helpline closures usually take 2–7 days. Email or branch closures can take 7–15 days.

Q2. Will I get my balance and deposit refunded?
Yes, refunds are issued once verification and dues clearance are complete.

Q3. Can I transfer a BoB FASTag to a new vehicle?
No, FASTags cannot be transferred. You must close the old one and apply for a new FASTag.

Q4. What if I sold my car but didn’t close my FASTag?
Toll charges may continue to be deducted. Always close the FASTag before selling your vehicle.

Q5. What if I don’t have a cancelled cheque?
You can provide bank account details directly at the branch or confirm alternatives via helpline.

Also read→
How to Close or Deactivate IndusInd Bank FASTag Account

Conclusion

Closing your Bank of Baroda FASTag ensures compliance with NHAI’s rules, prevents duplicate toll deductions, and allows you to recover your deposit. The most reliable methods are via the helpline, email, or a branch visit. Always confirm closure before removing your tag.

Disclaimer:
Information is accurate as of September 2025, based on Bank of Baroda and NHAI guidelines. Processes and timelines may change. Please confirm with the BoB FASTag helpline (1800-103-4568) or official portal before proceeding.