How to Close or Deactivate Canara Bank FASTag

If you are using a Canara Bank FASTag and need to discontinue it, you should follow the proper closure process to avoid misuse and recover any refundable balance.

According to the NHAI's “One Vehicle, One FASTag” rule (effective April 2024), every vehicle is limited to having only one active FASTag. If you keep multiple tags, it may result in duplicate toll deductions or even account blacklisting.

This step-by-step guide explains how to close or deactivate your Canara Bank FASTag safely.

Reasons to Close Canara Bank FASTag

• Switching to another bank’s FASTag for better offers or convenience.
  
  

• Avoiding duplicate deductions under NHAI’s “One Vehicle, One FASTag” rule.
  
  

• Claiming refunds of the unused balance and refundable deposit.
  
  

• Selling or transferring your vehicle.
  
  

• Preventing penalties for keeping multiple FASTags active.
  
  

Methods to Close Canara Bank FASTag

1. Customer Care Helpline

• Call the Canara Bank FASTag toll-free number: 1800-103-3568.
  
  

• Provide your registered mobile number, vehicle registration number, and FASTag wallet ID.
  
  

• Request closure of your FASTag account.
  
  

• Timeline: Usually takes 2–7 working days (approx.), Depending on verification.
  
  

2. Email Request

• Send an email from your registered email ID to:
  
  
  

  • canarafastag@viaplus.com or
    
    

  • canaraissuersupport@tollplus.com
    
    
    

• Mention the following details:
  
  

  • Registered mobile number
    
    

  • Vehicle registration number
    
    

  • Wallet ID / Customer ID
    
    

  • Scanned copy of RC
    
    

  • Bank account details or a cancelled cheque for the refund
    
    

• Expect a confirmation reply once your request is accepted.
  
  

• Timeline: Usually 7–15 working days (approx.), Depending on verification.
  
  

3. Canara FASTag Portal / App

• Visit the Canara Bank FASTag Page or check the official FASTag app (if available).
  
  

• Log in using your registered mobile number or credentials.
  
  

• Look for the option to raise a service request or closure request.
  
  

• Note: Closure features may not always be available online; confirm via helpline or branch if you cannot find the option.

4. Branch Visit

• Visit the nearest Canara Bank branch that supports FASTag services.
  
  

• Carry:
  
  

  • KYC documents (ID and address proof)
    
    

  • Vehicle RC
    
    

  • Cancelled cheque for refund
    
    

• Fill out the FASTag closure request form and submit it.
  
  

• Tip: Call ahead or use the branch locator on the Canara Bank website to confirm if the branch handles FASTag closures.
  
  Also read→
  Close Kotak FASTag Online Easily and Get Secure Refund

Refund Process

• Refund includes:
  
  

  • Unused wallet balance
    
    

  • Refundable security deposit (₹200 for cars/jeeps; higher for commercial vehicles).
    
    

• Refund is credited to your linked bank account.
  
  

• Timeline: Generally 7–15 working days (approx.), Depending on KYC completion and system verification.
  
  

• Ensure your linked account is active to avoid refund delays.

Removing the FASTag Sticker

• After closure confirmation, peel off the FASTag from your vehicle’s windshield.
  
  

• Clean adhesive marks using a mild glass cleaner.
  
  

• Destroy the tag to prevent misuse.
  
  

• ⚠️ Always confirm account closure via SMS/email before discarding the tag.
  
  

Important Points to Remember

• Only one FASTag per vehicle is permitted under NHAI rules.
  
  

• FASTags are vehicle-specific and non-transferable.
  
  

• Close your old Canara FASTag before applying for another bank’s tag.
  
  

• Check and claim your wallet balance before requesting closure.
  
  

• Keep closure proof (SMS/email confirmation or branch slip) for records.

FAQs

Q1. How long does it take to close a Canara FASTag?
Usually 2–7 days via helpline, and 7–15 days via email or branch. Timelines may vary.

Q2. Will I get a refund of my deposit and wallet balance?
Yes. The refund is processed after KYC and dues clearance, and is credited to your linked account.

Q3. What if I don’t have a cancelled cheque?
You can share your bank account details directly with the helpline or branch.

Q4. Can I transfer my FASTag to another vehicle?
No. FASTags are vehicle-specific and non-transferable.

Q5. What happens if I sell my car without closing the FASTag?
Toll charges may continue to be deducted. Always close the FASTag before vehicle sale.

Also read→
How to Close or Deactivate Bank of Baroda FASTag

Conclusion

Closing your Canara Bank FASTag can be done easily via the helpline, email, the portal/app, or by visiting a branch. Always confirm closure and ensure refunds are credited before discarding the tag. This prevents misuse and ensures compliance with the “One Vehicle, One FASTag” rule.

Disclaimer: This guide is based on general FASTag guidelines and Canara Bank’s official channels as of September 2025. Please verify details via the Canara Bank FASTag helpline (1800-103-3568) or official website, as processes may change.