How to Close or Deactivate Your Federal Bank FASTag

If you no longer use your Federal Bank FASTag, whether because you switched banks, sold your vehicle, or upgraded to a new tag, it’s essential to deactivate it properly. Under the NHAI “One Vehicle, One FASTag” rule, only one active FASTag per vehicle is allowed. Keeping multiple tags can result in double toll deductions or automatic deactivation by the system.

This detailed guide explains why and how to close your Federal Bank FASTag, along with refund details, timelines, and important precautions.

Why Close Your Federal Bank FASTag?

You should close your FASTag if you are:

• Switching to another bank’s FASTag for better offers or service.
  
  

• Facing double toll deductions due to multiple active tags.
  
  

• Selling or transferring your vehicle to a new owner.
  
  

• Wanting to claim your security deposit and unused balance.
  
  

• Avoiding compliance issues under NHAI’s One Vehicle, One FASTag rule.

Ways to Deactivate Federal Bank FASTag
1. Customer Care Helpline

• Call 1800-266-9520, the toll-free number for Federal Bank FASTag support.
  
  

• Please keep the following details ready: registered mobile number, vehicle registration number, and FASTag wallet ID.
  
  

• Request closure or deactivation of your FASTag.
  
  

• Processing time: 2–7 working days (approximate).
  
  

• Ask for an SMS or email confirmation once the tag is successfully closed.

2. Email Request

• Send a closure request from your registered email ID to fblnetcsupport@federalbank.co.in.
  
  

• Include the following details clearly:
  
  

  • Registered mobile number
    
    

  • Vehicle registration number
    
    

  • FASTag Customer ID or Wallet ID
    
    

  • Scanned copy of the Vehicle RC
    
    

  • Cancelled cheque (for refund verification)
    
    

• The bank will verify your request and initiate deactivation.
  
  

• Processing time: 5–15 working days (approximate).

3. Federal Bank FASTag Portal / App

• Visit the official portal: https://fastag.federalbank.co.in.
  
  

• Log in using your registered mobile number or Vehicle Registration Number and verify with OTP.
  
  

• Navigate to Service Requests → FASTag Closure.
  
  

• Submit your deactivation request.
  
  

• You’ll receive a confirmation SMS/email once the process is complete.

4. Visit the Nearest Federal Bank Branch

• If you prefer an offline option or face issues online, visit the nearest branch.
  
  

• Carry your KYC documents, Vehicle RC, and a cancelled cheque.
  
  

• Request the staff to raise a FASTag closure request.
  
  

• Branch staff will process it and provide an acknowledgement.
  
  Also read→
  How to Close Union Bank of India FASTag Safely Online

Refund and Security Deposit Process

After closure, Federal Bank refunds your unused balance and security deposit to the linked account or wallet.

Refund guidelines:

• Ensure all toll transactions are settled before requesting closure.
  
  

• Refunds typically take 5–15 business days, depending on the completion of KYC and verification.
  
  

• The security deposit (usually ₹200 for private cars, varies by vehicle type) is refunded after closure.
  
  

• If KYC is incomplete or dues remain, the refund may be delayed until resolved.

Removing the FASTag Sticker

• Gently peel the tag from your vehicle’s windshield.
  
  

• Use mild adhesive remover or warm water if required.
  
  

• Once removed, destroy the tag to prevent misuse or reactivation.
  
  

• Avoid reusing an old tag — each FASTag is vehicle-specific and non-transferable.

Important Notes

• Close your Federal Bank FASTag before applying for a new one from another provider.
  
  

• Maintain only one active FASTag for each vehicle to follow NHAI guidelines.
  
  

• Always confirm closure through an SMS or email confirmation.
  
  

• If selling your vehicle, close the FASTag first to avoid future toll deductions.

FAQs

Q1. How long does it take to close a Federal Bank FASTag?
Usually, 2–7 days for helpline closures and 5–15 days for email or portal requests. Timelines may vary depending on verification and pending transactions.

Q2. Will I get a refund after closure?
Yes. Both the unused balance and security deposit will be refunded to your linked account once the tag is fully deactivated.

Q3. Can I transfer my FASTag to another vehicle?
No. Each FASTag is linked to a specific vehicle. You must buy a new one for a new vehicle.

Q4. What if I sold my vehicle but didn’t close my FASTag?
Toll charges might continue to be deducted from your account. Always deactivate your tag before transferring ownership.

Q5. What if I lost my registered mobile number?
Visit a Federal Bank branch with KYC documents to update your number before requesting closure.

Q6. What if I don’t have a cancelled cheque for the refund?
Please provide your bank details in the email or at the branch; our staff will help verify your account for refund purposes.

Also read→
Close Kotak FASTag Online Easily and Get Secure Refund

Conclusion

Deactivating your Federal Bank FASTag is a crucial and straightforward step to prevent duplicate toll deductions and ensure compliance with NHAI regulations. Use any of the methods, helpline, email, portal, or branch, to close your tag securely.

Disclaimer: Information accurate as of September 2025. Users are advised to verify details with Federal Bank’s official FASTag portal (Federal Bank FASTag) or call 1800-266-9520 for the latest updates or procedural changes.